Vision, mission and guidelines of the MACK Group

For over two centuries, the MACK Group has been synonymous with enthusiasm, quality and innovation. In order to maintain this reputation, it is not enough to just have successful projects – a shared understanding of values is also needed to provide unity and guidance.

The Mack family, initiated by authorised signatory and Director of Human Resources & Organisation Frederik Mack, has formulated the principles that shape the daily interactions between all MACK Group employees and guests, as set out in the company's vision, mission and ten guiding principles. These principles reflect the values that the MACK Group stands for: a passion for extraordinary experiences, a commitment to taking responsibility for people and the environment, and a dedication to working as a team to create an environment in which everyone can contribute to the greater good.

The MACK Group's 10 guiding principles bring its vision and mission into everyday practice. They provide guidance in our daily activities, promoting reliability and creating the basis for extraordinary experiences for both guests and employees!

1. We are happy to make time for our guests.
2. We create an oasis of emotional experiences through our attention to detail.
3. We encourage and demand teamwork to ensure that we provide the highest quality services together.
4. Everyone is welcome here.
5. We maintain the things that have made us successful and consistently change the things that have not.
6. We make decisions that ensure our long-term success.
7. Showing an interest in our products develops a strong sense of belonging.
8. Loyalty and trust form the core of our collaborative relationship.
9. Our focus is on results, not declarations of intent.
10. We support regional organisations and assist those in need.