Operational excellence and strategic foresight
The continuous expansion and increasing complexity of the Europa-Park Resort have necessitated a structural development at management level. In 2017, the management level was introduced in order to provide targeted support for the management of the company by the Mack family.
The management team brings together experienced leaders to manage the business operationally and co-ordinate cross- divisional projects. Their mission is to continuously improve the guest experience, ensure quality and develop the business for the future.
With their expertise in the areas of park operations, finance, construction management, digitalisation, marketing, confertainment and hospitality, the management contributes decisively to the success of the Europa-Park Resort.
Rollercoasters, shows and immersive experiences
With iconic attractions such as Silver Star, blue fire Megacoaster or Voltron Nevera powered by Rimac, which opened in 2024, Europa-Park thrills adrenaline junkies from all over the world. But the park goes far beyond classic rides: Interactive dark rides like GRAND PRIX EDventure, the themed ride Pirates in Batavia or virtual reality experiences like Coastiality combine technology with innovative storytelling. The show programme also sets new standards: Around 23 hours of shows every day - from the ice show and acrobatics to elaborate stage shows, our own musicals and a circus revue - make Europa-Park a multifaceted experience for all age groups.
Europe is celebrated at Europa-Park not only thematically, but also through numerous festivals: The Swiss Festival, the Celebration of German Unity, Alsace Day and many other events bring European traditions to life. Europe's culinary diversity is reflected in the park's gastronomy. From French crêpes to Spanish tapas and Greek specialities, themed restaurants and snack bars offer authentic flavours.
At Europa-Park, we live our values: Quality, perfection, customer satisfaction, innovation, discipline, being grounded, not living beyond our means, service, perseverance and friendliness. These are the qualities that have distinguished the Mack family for 250 years.
Engelbert Gabriel
Hospitality and quality experiences at the highest level
Since 1995, Engelbert Gabriel has been shaping the development of the Europa-Park Resort as Director of Marketing and Sales. In 2019, he took over the management of the entire 'Hospitality & Confertainment' division, which means that he is now also responsible for the hotels, gastronomy, entertainment and Confertainment. As spokesperson for the management board, he also coordinates cross-departmental issues and ensures that innovative event concepts, culinary excellence and excellent service are seamlessly integrated.
Dr. Volker Klaiber
Park operations & security at the highest level
For many years, Dr Volker Klaiber has been responsible for all park operations (Operations and Service). He ensures that the day-to-day operations of the park run smoothly and efficiently and works with his team to ensure that the organisation of visitor flows, security architecture and emergency management meet the highest standards.
Klaus Hauer
Financial foresight and sustainable corporate development
As Director of Finance & Controlling, Klaus Hauer is largely responsible for the economic stability and sustainable development of the Europa-Park Resort. For more than two decades, he has ensured a healthy balance between innovation and financial security. In addition to the strategic management of finance, controlling and human resources, he is also responsible for the retail division, which offers a wide range of products to enrich the guest experience.
Charles R. Botta
Visionary architecture & creative construction projects
With his flair for visionary architecture and forward-thinking theme park design, Charles R. Botta, as Director of MACK Solutions, has already implemented numerous projects that have left a lasting impression on the Europa-Park Resort. From the design of the Rulantica water world to the themed hotel 'Krønasår', he is responsible for the planning and implementation of new construction projects that continually expand the world of experience. His focus is on combining architectural masterpieces with immersive stories to offer guests a unique ambience.
Thomas Muhr
Digital transformation
As part of the management team, Thomas Muhr acts as the link between MACK One, the Europa‑Park Resort, and the MACK Group's subsidiaries. As Chief Digital Officer of MACK One, he is shaping the digital future of the Europa‑Park Resort and the MACK Group by taking into account the latest trends and technologies in data analytics, gaming, mixed reality, e‑commerce, web and app development and AI.
